Refund policy
Store orders
You may request a return for most physical products within 30 days after delivery. A change-of-mind return must be unused, complete, and in resalable condition with its original packaging and proof of purchase. Report an incorrect, damaged, defective, or incomplete order as soon as possible.
To request a return, email Matthew.Luke.Publishing@gmail.com before sending anything. Include your order number, the item and quantity, the reason for the return, and photographs if the item is damaged or incorrect. Items sent without prior authorization may not be accepted.
Amazon MCF returns
For an approved return to an Amazon fulfillment center, Matthew Luke Publishing creates an MCF Return Merchandise Authorization (RMA) and provides the return instructions. The return authorization slip must be included inside the package. Amazon's return mailing document supplies the destination address but does not include prepaid postage.
For an approved change-of-mind return, the customer is responsible for return postage. Matthew Luke Publishing covers reasonable return shipping when we sent the wrong item or the item arrived damaged or defective. Do not send an MCF return directly to Amazon without the instructions we provide.
Amazon MCF does not perform an automatic direct exchange. If a replacement is eligible and in stock, we may create it after approving or inspecting the return. When speed matters, we may recommend returning the original item for a refund and placing a new order. Any price difference, additional payment, or refund is handled through Shopify.
After the return is received and inspected, we notify you whether the refund or replacement is approved. Approved refunds are issued to the original payment method unless another method is required by law or expressly agreed. Your bank or payment provider controls how long the credit takes to appear. Original or return shipping charges are refunded only when the item was incorrect, damaged, or defective, or when applicable law requires it.
Buy with Prime orders
Buy with Prime orders use Amazon's Prime order-management and automated return experience. If an eligible item was purchased with Buy with Prime, start and track the return from the order-detail link in the Buy with Prime confirmation email or from the Buy with Prime Orders area of your Amazon account. Eligible Buy with Prime items follow Amazon's applicable Prime return policy, including its return window and available label-free, box-free, or carrier drop-off methods. The Buy with Prime policy is not made more restrictive by the store-order terms above.
Manage a Buy with Prime order or review Amazon's Buy with Prime return information.
Digital products and legal rights
Reflowable and other digital products cannot normally be returned after access or delivery, except when defective or when applicable law requires otherwise. Gift cards and clearly identified final-sale items are non-returnable except where applicable law requires otherwise.
If merchandise is shipped into the European Union, mandatory cancellation and return rights—including any applicable 14-day cooling-off period—continue to apply. Nothing in this policy limits any non-waivable consumer right that applies where you live.
For return or refund questions, contact Matthew.Luke.Publishing@gmail.com.
Last updated: August 26, 2026.